Privacy Policy

Last updated: October 11, 2025

1. Information We Collect

We collect information you provide directly to us and information we obtain automatically when you use our service.

1.1 Information You Provide

• Account Information: Name, email address, country, and billing address
• Project Data: Website domains, project names, and configuration settings
• CSV Files: Backlink data you upload for processing
• Communication: Messages you send through our contact forms or support channels
• Payment Information: Billing details (processed securely by third-party payment processors)

1.2 Information We Collect Automatically

• Usage Data: How you interact with our service, features used, and time spent
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and pages viewed
• Cookies: Session cookies for authentication and functionality

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

2.1 Service Provision

• Process your CSV files and generate disavow recommendations
• Maintain your account and project data
• Provide customer support and respond to inquiries
• Process payments and manage subscriptions
• Send service-related notifications and updates

2.2 Service Improvement

• Analyze usage patterns to improve our algorithms
• Monitor service performance and reliability
• Develop new features and functionality
• Conduct research and analytics (using anonymized data)

2.3 Communication

• Send account-related notifications
• Provide customer support
• Send marketing communications (with your consent)
• Notify you of service changes or updates

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email delivery (Mailjet)
• Analytics and monitoring
• Customer support tools

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests
• Protection of our rights and property
• Public safety concerns

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication
• Monitoring for suspicious activity

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Project Data: Retained for the duration of your subscription
• CSV Files: Processed and deleted when user resets the project
• Usage Logs: Retained for up to 12 months
• Payment Records: Retained as required by law (typically 7 years)

6. Your Rights and Choices

You have several rights regarding your personal information:

6.1 Access and Portability

• Request a copy of your personal information
• Export your project data
• Receive information about our data practices

6.2 Correction and Deletion

• Update your account information
• Request deletion of your personal information
• Correct inaccurate information

6.3 Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Control cookie preferences

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

7.1 Essential Cookies

• Session management and authentication
• Security and fraud prevention
• Basic functionality

7.2 Analytics Cookies

• Usage statistics and performance monitoring
• Feature usage analysis
• Error tracking and debugging

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Sending an email notification
• Displaying a notice in your account

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Contact Form: Contact Us
• Address: Dubai, UAE